/ Policy
Returns & Refunds
At THE BHAG, we want you to be happy with your order. This page explains how to raise a problem with an order and how refunds are handled.
Last updated: 9 October 2026
01
Reporting a Problem
Please contact our customer support team within 48 hours of receiving your order if you experience any of the following:
- Delays in delivery
- Damaged items
- Any other problem with your order on arrival
02
Refund Eligibility
Upon placing an order, you enter into a legally binding contract with us. You are entitled to claim a refund of the payment made if we are not able to provide the Service or deliver your order.
03
Raising a Refund Claim
Refund claims must be raised within the time period provided in our policies. If a claim is not raised within the stipulated time, it may be ineligible for a refund. To raise a claim, email us with your order number and details of the issue.
04
Payments and Cancellations
Payments are processed securely through our third-party payment partners; we do not store your card details. If you signed in to your account, you can cancel an order from your account before it is fulfilled.
05
Contact Us
For returns, refunds or any related query, contact us at bhagrunclub@gmail.com. See also our Shipping Policy and Terms of Service.
BHAG CLUB Private Limited. Need a hand? Contact us.